Terms & Conditions

1. General Terms

These terms apply to everything you buy from GALVEN (“we”, “us”) through this website. By placing an order you confirm that you accept them.

You must be able to enter into a binding contract to order from us. If you are ordering on behalf of someone else, you confirm you are authorised to do so.

2. Product Information

We describe every product as accurately as we can, including its fit, fabric and measurements. Screens render colour differently, so the shade you see may vary slightly from the garment you receive — a variation of this kind is not a defect.

Stock shown on the site is live, but it can change between the moment you add an item to your bag and the moment you pay. If an item sells out while it is in your bag, we will tell you at checkout and adjust your bag before taking any payment.

Sizes follow the measurements published on each product page. Please use those rather than assuming a size carries across brands.

3. Pricing & Discounts

All prices are in Indian Rupees (₹) and are inclusive of all applicable taxes. The price you pay is the price shown in your order summary at the moment you pay.

Where a product shows a struck-through price, that is the maximum retail price and the saving shown is the difference against it. Discounts apply only while they are displayed and cannot be applied to an order that has already been placed.

If a price is listed incorrectly because of a technical error, we may cancel the affected order and refund it in full rather than supply at the wrong price. We will contact you if this happens.

4. Orders

Placing an order reserves the items in your bag while you pay. A reservation is not yet a sale: your order exists only once we have confirmed your payment.

If you close the payment window, your payment fails, or you do not complete payment, the reservation is released and the items return to general stock. Nothing is charged and your bag is kept so you can try again.

We may decline or cancel an order — before or after payment — where an item is unavailable, where the delivery address is one we cannot serve, or where we reasonably suspect misuse. If we cancel an order you have already paid for, we refund it in full.

5. Payment

Orders on this site are prepaid. Payment is taken through Razorpay, which supports UPI, cards and netbanking.

Your card and UPI details are entered inside Razorpay's own secure payment window and are handled by Razorpay. We never see or store your card number, UPI PIN, CVV or any other payment credential. We keep only the payment reference Razorpay returns, so we can match a payment to your order.

Every payment is verified on our server before an order is confirmed. A message from the payment window alone does not confirm an order.

If money leaves your account but your order does not appear, do not pay again — contact us with the payment reference and we will reconcile it.

6. Shipping & Delivery

We offer free shipping across India.

We dispatch orders within 1-2 days.

We usually take 2-5 working days depending on your location.

• Metros 2-3 days
• Rest of India 3-5 days

Delivery timelines are estimates, not guarantees. Once a parcel is with the courier, its movement is in their hands; we will help you chase anything that stalls, and we share tracking details as soon as the courier issues them.

7. Returns, Exchange & Cancellation

Items are eligible for return/exchange if returned within 7 days of delivery.

We accept exchanges free of cost — you won't be charged extra to exchange a product.

The full amount is refunded to the original payment method you used at checkout. Refunds are initiated once the returned item reaches us.

Returned items must come back unworn and unwashed, with their tags still attached. Items damaged by use are not eligible.

To cancel an order that has not yet been dispatched, contact us as soon as possible and we will cancel and refund it. Once a parcel has shipped, please use the returns process above instead.

8. Customer Responsibilities

• Give a complete, accurate delivery address and a working mobile number. Couriers use both, and deliveries fail without them.
• Be reachable for delivery. Repeated failed attempts may cause a parcel to be returned to us.
• Check your order on arrival and tell us promptly if something is wrong with it.
• Do not use this site to attempt fraud, to interfere with its operation, or to place orders you do not intend to pay for.

9. Reviews & User Content

You may post a review and photographs of a product. Only submit material that is yours to share, and keep it about the product.

Reviews are moderated before they appear. We may decline or remove anything abusive, misleading, unlawful, or unrelated to the product.

By submitting a review or photograph you allow us to display it on this website alongside the product it concerns. You continue to own what you submit, and you can ask us to remove it.

10. Privacy & Data Handling

To fulfil an order we collect your name, mobile number, delivery address and — if you give one — your email address. We use these to process the order, arrange delivery and contact you about it.

We share your name, address and mobile number with the courier carrying your parcel, because delivery is impossible otherwise. Payment details go to Razorpay, not to us.

We do not sell your personal information. We keep order records for as long as we need them for accounting, returns and legal obligations.

To ask what we hold about you, or to have it corrected or deleted, use the contact details below.

11. Contact

For anything about an order, a return or these terms:

• Or use our contact page.

These terms are governed by the laws of India.

12. Changes to These Terms

We may update these terms as the shop changes. Each version carries a version number, shown at the top of this page.

The version you accept at checkout is recorded against your order, so the terms that apply to an order are always the ones you saw when you placed it. A later change never applies retrospectively to an order you have already made.